Our professional fees are charged for time, expertise, and resources invested in delivering services. • Once work has commenced on a service, professional fees are generally non-refundable • If we are unable to complete a service due to reasons on our part, a full or partial refund will be issued at our discretion • If a client discontinues a service midway, fees for work already completed will be retained and the balance (if any) will be refunded

• Government filing fees, registration fees, and statutory charges paid on your behalf are strictly non-refundable • These include GST registration fees, MCA filing fees, trademark fees, and any other charges paid to government authorities • We are not responsible for refunds of fees paid to third-party government portals

• Advance payments made before commencement of services are refundable if: — The service has not yet started — A written refund request is received within 7 days of payment • Advance payments are not refundable once work has commenced • Refunds of advance payments will be processed within 7–10 working days

• For clients on annual retainer arrangements, fees paid for completed months are non-refundable • If a retainer is cancelled before the year ends, fees for the remaining unused period may be refunded on a pro-rata basis at our discretion • A minimum notice period of 30 days is required for retainer cancellation

• If you have made a duplicate payment or paid an incorrect amount, please contact us immediately at services@ssauditor.com • Duplicate payments will be refunded in full within 5–7 working days after verification • Erroneous overpayments will be adjusted against future invoices or refunded upon request

To request a refund, please: 1. Email us at services@ssauditor.com with the subject line "Refund Request" 2. Include your full name, invoice number, payment date, and reason for the refund request 3. Our team will review your request within 3 working days 4. Approved refunds will be processed to the original payment method within 7–10 working days For urgent matters, you may also call us at +91 99168 32841

• Refunds will be processed to the original payment method used (bank transfer, UPI, etc.) • Cash refunds are not provided • For bank transfers, please ensure you provide accurate bank account details • SS Auditors & Tax Consultants is not responsible for delays caused by banking systems

• If you are dissatisfied with our services, we encourage you to first raise your concern with us directly • Most disputes can be resolved through open communication • If a resolution cannot be reached, our Terms & Conditions governing dispute resolution will apply • Raising a dispute does not automatically entitle you to a refund

For any questions about this Refund Policy, please reach out to: SS Auditors & Tax Consultants Bengaluru, Karnataka, India Email: services@ssauditor.com Phone: +91 99168 32841